Privacy Policy

Who We Are

We're Mythralden Peak Architecture, based in North Vancouver, BC. We design sustainable mountain homes and alpine structures. When you reach out to us or use our website, you're trusting us with some personal details, and we don't take that lightly.

Our office is at 1247 Mountain View Boulevard, North Vancouver, BC V7R 2K8. You can always reach us at (604) 555-0847 or contact@mythraldenpeak.info if you've got questions about this policy.

What Information We Collect

Here's what we might gather when you interact with us:

• Contact Details: Your name, email, phone number, mailing address - basically what you'd put on a business card.
• Project Info: When you're inquiring about a project, we'll collect details about your site, budget range, timeline, and what you're hoping to build.
• Website Usage: Like most sites, we collect some technical stuff - IP addresses, browser type, pages you visit, how long you stick around. Pretty standard.
• Communication Records: Emails, phone call notes, meeting summaries - we keep track of our conversations so we don't lose important details.

How We Use Your Information

We're not doing anything shady with your data. Here's what we actually use it for:

• Responding to your inquiries and providing architectural services
• Sending project updates, quotes, and relevant documentation
• Improving our website and understanding what visitors are looking for
• Occasionally sharing news about our projects or services (only if you've opted in)
• Meeting legal requirements and maintaining proper business records

Cookies & Tracking

Yeah, we use cookies - not the chocolate chip kind, unfortunately. These are small files that help our website remember your preferences and understand how people use the site.

We use essential cookies to make the site function properly, and analytics cookies to see what's working and what isn't. You can adjust your browser settings to block cookies, though some parts of the site might not work as smoothly.

Who We Share Data With

We're pretty protective of your information. We won't sell it to random third parties or blast your email to spam lists. That said, sometimes we need to share details with:

• Project Partners: Engineers, contractors, surveyors - the folks we collaborate with to make your project happen
• Service Providers: Email hosting, website hosting, accounting software - the tools that keep our business running
• Legal Obligations: If required by law or to protect our rights, we might have to disclose information

Anyone we work with is contractually bound to protect your data the same way we do.

Data Security

We take reasonable precautions to protect your information from unauthorized access, loss, or misuse. Our systems are secured with industry-standard protocols, and we limit access to personal data to only those team members who actually need it.

That said, no online system is 100% bulletproof. We do our best, but we can't guarantee absolute security - nobody can, really.

How Long We Keep Your Data

We'll hang onto your personal information for as long as it's relevant to our business relationship or as required by Canadian law. For active projects, that's usually the duration of the project plus seven years (accounting and legal requirements, y'know).

If you've just inquired but didn't move forward with a project, we'll typically keep your info for about two years in case you decide to circle back.

Your Rights

Under Canadian privacy laws (specifically PIPEDA), you've got several rights regarding your personal data:

• Access: You can ask to see what information we have about you
• Correction: If something's wrong or outdated, let us know and we'll fix it
• Deletion: You can request we delete your data (though we might need to keep some for legal reasons)
• Opt-Out: Unsubscribe from marketing emails anytime - there's always an unsubscribe link
• Portability: Request a copy of your data in a usable format

Just shoot us an email at contact@mythraldenpeak.info to exercise any of these rights.

Third-Party Links

Our website might link to other sites - maybe suppliers, partners, or resources we think are useful. Once you click through to another site, this privacy policy doesn't apply anymore. We can't control what they do with your data, so check out their own privacy policies if you're concerned.

Changes to This Policy

We might update this policy from time to time as our practices evolve or laws change. We'll post the updated version here with a new "last updated" date. If there are significant changes, we'll try to notify active clients directly.

Questions or Concerns?

If something in this policy isn't clear, or if you've got concerns about how we're handling your information, please don't hesitate to reach out. We're happy to chat about it.

Email: contact@mythraldenpeak.info
Phone: (604) 555-0847
Mail: 1247 Mountain View Boulevard, North Vancouver, BC V7R 2K8

If you're not satisfied with our response, you can also file a complaint with the Office of the Privacy Commissioner of Canada.